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Remote Monitoring and Management

Business performance can be affected by downtime, slow running PCs and out-of-date software. How do you ensure yours is running smoothly while concentrating on doing your day job? With AIIS Managed Services, everything is taken care of. Your systems will be monitored 24/7 and alert us. We are alerted before you realize there was an issue. We are able to fix or repair system issues before you are even aware.

  • Getting your systems protected is easy.
  • There is no hardware to install or any training required.

Business performance can be affected by downtime, slow running PCs and out-of-date software. How do you ensure yours is running smoothly while concentrating on doing your day job? With AIIS Managed Services, everything is taken care of. Your systems will be monitored 24/7 and alert us. We are alerted before you realize there was an issue. We are able to fix or repair system issues before you are even aware.

Simply give our AIIS Managed Services team a call now and they will have your office computers, printers, copiers and network devices safe and secure in no time. You can either go for a complete solution consisting of all three services, or take a step at a time. It’s ideally suited to small and medium sized businesses that don’t have either the in-house capability or deep pockets of larger organizations. You can even opt for a free trial. Click here to download our A&I Managed Continuity brochure.

 

Effectively Manage IT Technical Support

Advance, Innovative IT Solutions (AIIS) will provide support services that helps by smoothing organization workflow. Our services are optimized allow our IT professionals to remotely manage and monitor desktops, servers and mobile devices. Using an industry standards we also gives management the tools you need to provide incredible customer service with ease and follow-up on submitted work requests. What makes AIIS provided solutions so unique is that we can conform to multiple platforms of operating systems and mobile devices. Our team uses commercial of the shelf (COTS) software and tools to provide support for all types of clients.

Giving options to clients allow for economical affordability and prevents an organization from being forced to use a single solution. No one solution should be the single fix to every problem, we provide many solutions that allow organizations to become or remain scalable and most of all cost effective.

Our support team understands that there must be security among all federal agencies, local and state governments, small, mid, and large businesses. We will assure that we communicate and work with Management and staff on what software is allowed and fit their compliance needs within the organization. AIIS only works with software that has at minimum AES 256 bit encryption not because it is required, but because we believe there can never be enough security. Any software proposed will have encryption as a means of secure communication. The support team will implement solutions that gives users the ability to raise tickets via email, phone, or desktop through a web portal. We will give support staff the ability to accurately track time; track equipment and assets; provide remote assistance to any computer anywhere there is internet. We use software to give the advantage of bringing order to the chaotic world of IT service management.

AIIS provides a convenient workflow as shown below:

  • Ticket management:  Ticket escalation based on priority,Update ticket statuses, open and close tickets, and monitor resolution times. 
  • Create tickets faster: Easily raise new tickets from multiple sources, including email, desktop, and phone.
  • Service Desk Voice: Set up a dedicated local number so you can generate tickets from phone calls and so your customers can check ticket statuses via an automated system.  
  • Task management: Easily manage your organization’s workflow with seamless task management, including task templates that allow you to save time creating recurring tasks for your employees.  
  • Mobile apps: Bring your service desk with you into the field with iOS and Android applications optimized for field service management.